Terms of Use and Privacy Policy

Terms of Use and Privacy Policy

Article 1 - Introduction and Definitions: Our introduction is an essential part of our message to you and forms a key aspect of our policy for all users. We strive to ensure your satisfaction at all times.

1. Our Store | This is a direct means of communication for your premium orders from our brand, and we continuously work to offer new spaces for direct interaction, especially since our products are professionally crafted and have received high ratings locally and internationally.
2. Consumer | You are our partner in success, the one with whom we craft and design memorable stories. We don’t just sell perfumes; we offer the most beautiful stories with each fragrance.
3. Agreement | We are committed to your comfort and happiness. Our brand grows through our partnership with you, and we work to ensure your satisfaction with every new product we offer.

Article 2 - Legal Eligibility of the Consumer:

1. The consumer acknowledges that they possess the legal eligibility as recognized by Islamic law and regulations to engage with the store and the brand, or that they are at least eighteen years old.
2. The consumer agrees that if they violate this article, they will bear the consequences of such a violation.

Article 3 - Nature of Obligation:

1. The store's obligation to consumers is to provide high-quality products with descriptions clearly shared with the customer.
2. The brand offers pre-ordered seasonal products, current seasonal products, as well as after-sales services and customer satisfaction follow-ups.

Article 4 - Usage Guidelines:

1. The consumer agrees to use the store in accordance with public etiquette and applicable regulations in Saudi Arabia.
2. When purchasing a product or service from this store, the consumer agrees not to use this product or service in a way that violates public morals or applicable regulations in Saudi Arabia.

Article 5 - Accounts and Registration Obligations: Upon applying to join this store as a user, you are required to disclose certain information and select a username and password to access the store's services. By doing so, you agree to:

1. You are responsible for maintaining the confidentiality of your account information and password, and you agree to immediately notify the store of any unauthorized use of your account or any other security breach.
2. Under no circumstances will the store be liable for any direct or indirect, moral or financial loss you may incur as a result of disclosing your username or login details.
3. You agree to use your account solely by yourself, as you are fully responsible for it. If another person uses it, it implies that you have authorized them to use the store on your behalf.
4. You agree to use the store seriously and responsibly.
5. You agree to provide accurate, updated, complete, and legal information about yourself during registration and commit to updating this information as needed.
6. The store is committed to handling your personal and contact information with complete confidentiality.
7. If the store discovers that you have provided inaccurate, outdated, incomplete, or illegal information, it has the right to suspend, freeze, or cancel your membership without harming the store's legitimate rights.
8. Failure to comply with any of the above grants the store's management the right to suspend, cancel your account, or block access to its services.

Article 6 - Electronic Communications and Official Communication Means:

1. The parties to this agreement agree to communicate via the registered email on the platform.
2. The consumer agrees that all agreements, notices, statements, and other communications provided to them electronically are legally binding, meeting legal requirements.
3. The consumer agrees to receive communications and notifications from the store’s management concerning this agreement or any dealings through public messages sent to all consumers or specific users.

Article 7 - Modifications to Terms of Use and Fees:

1. If any article or clause in this agreement is canceled or no longer applicable, this does not affect the validity of the remaining provisions, which remain in effect until further notice from the store's management.
2. This agreement, which may be amended periodically as necessary, establishes the working mechanism and mutual understanding between both parties.
3. The store may impose fees on certain consumers, depending on the offers, products, or services they request or taxes levied on the nature of the product or service.
4. The store reserves the right to add, increase, decrease, or deduct any fees or expenses per the terms and conditions of the user agreement, regardless of the reason for the user’s registration.

Article 8 - Payment and Settlement Services in the Store:

1. The store provides, through its partners, an online payment system that can be used via available payment options on the store or through any payment methods offered by the store from time to time.
2. The store is obligated to specify the price of any service or product it offers, consistent with the generally accepted market value.
3. The store is committed to providing invoices and receipts for all amounts and earnings generated within the store and to providing the consumer with a purchase invoice for any service or product.
4. The store agrees to implement generally accepted accounting standards in its online store in accordance with the terms of this agreement.